On December 18, 2023, we purchased a new 2022 Venture Sonic SN211VDB from Blue Compass RV in Loveland, Colorado. Before delivery, the RV had already required major work involving the roof, front cap, ceiling and wall panels, and slide room. We were not informed that it had suffered water damage.
What we later learned
Service records obtained after the damage was discovered described water intrusion associated with a roof sealant void and documented extensive repairs before our purchase. Those records did not match the minor-repair description we had relied on when accepting the RV.
What failed
In December 2025, we discovered extensive water intrusion in the front portion of the RV, including the area of the earlier roof and front-cap work. The ceiling bulged and softened, and damage was visible around the repaired seam. A 2026 repair estimate exceeded $22,000.
What we did
We pursued the matter with Blue Compass RV, KZ RV, and the relevant insurers. We gathered work orders, photographs, estimates, maintenance information, and correspondence. KZ declined responsibility and stated that it considered the matter closed. Blue Compass did not provide a resolution. Our own comprehensive coverage also did not cover the loss.
How it ended
In August 2026, after exhausting realistic repair and recovery options, we accepted $5,000 for the RV in its damaged condition. That amount represented only a fraction of the value we expected from a travel trailer purchased new less than three years earlier.
We created this site because the RV is gone, but the records still matter. Consumers deserve to know what questions to ask, what documents to request, and why a truly independent inspection matters even when an RV is sold as new.